Privacy Policy
Our Privacy Policy applies to all your dealings with Tsura Jewellery, be it via our website or through personal interactions our team.
Please read this Privacy Policy carefully and ensure that you understand it. We are committed to safeguarding your personal information and will always handle your personal information securely and carefully.
By using our site, you consent to our privacy policy. If you do not accept and agree with this Privacy Policy, you must stop using the website immediately.
What personal information do we collect?
We collect most of your personal information when you place an order or register your details on our website. We may also collect information at events, sales, fairs or if you you contact us directly.
This personal information may include:
• Your name and contact details [details include mailing address, email address and/or phone number]
• Details of your age, date of birth, gender
• Your purchase history
We DO NOT collect financial information or retain credit card numbers used to purchase products as this information is collected by a financial institution that will have its own Privacy Policy.
How and when do we collect your personal information?
In most cases, we will collect personal information directly from you. You provide us your information when you purchase products or inquire about products from us, through the website or when you communicate with us directly on the phone.
We can also collect information about how you use our website, to learn about who visits our site and what pages are being looked at to help us better serve you. This information may be collected automatically whether or not you decide to purchase anything. This includes the date and the times and frequency with which you access the website and the way you browse its content.
Cookies are automatically stored by your browser, and they store information including the time and date of your visit, the pages and documents that you have visited, your server address and the type of browser you are using.
We collect cookies to better understand your browsing and purchasing behaviour, as well as to analyse and track website usage. This may allow us to determine the popularity of products and content as well as to deliver targeted advertising. We may also use this information to improve your online experience, or for security purposes.
We utilize third parties such as Facebook and Instagram for marketing and advertising who may also use cookies.
It is your choice to provide us with your personal information when purchasing products or requesting information from us. However, if you choose not to provide us with your personal information, we may be unable to provide you with the product or service that you wish to receive.
Why do we collect your personal information?
We collect your personal information so that we can:
• Accurately process transactions and orders
• Keep records of our conversations and meetings, so that we can provide targeted services to you
• Facilitate the running of promotions that you may like to participate in
• Better understand your preferences and requirements so that we can improve our service to you
• Provide you with information about our products and services
• Monitor activity on our website
How can you opt out of communication from us?
You can opt out of communication from us by writing to us at info@tsurajewellery.com, or by clicking on ‘unsubscribe’ in one of our emails to you.
When do we disclose your personal information?
Our use of your personal data will always have a lawful basis, either because it is necessary for our performance of a contract with you, because you have consented to our use of your personal data (e.g. by subscribing to emails), or because it is in our legitimate interests.
We may disclose your personal information to third parties for the following reasons:
• For the reason it was initially collected – such as to supply purchased items to you, respond to feedback or operate our business.
• To enforce our legal rights or those of others, or if we are required to do so by law
• To those who provide services to us such as data storage, website hosting, marketing and customer service
• If we sell part or all of our business
If personal information is supplied to a third party, then we will take all reasonable steps to ensure that your information is treated in line with all privacy laws and principles.
Storage and security of your information
We may store your information in different forms, such as electronically or physically. Only personnel requiring access to this information are allowed access. All personal, company or confidential information is stored in secured premises or in electronic databases requiring logins and passwords.
Any personal information that is no longer required is either deleted or destroyed. We take all reasonable steps to protect your personal information from misuse, loss, modification or disclosure.
Your right to update and correct your personal information
We want to make sure that any personal information that you have provided us is up to date, accurate, and relevant to the reason for providing it to use. We will take all reasonable steps to ensure this is the case, so that we can provide you with better service.
If you believe that some of the personal information that you have provided us is incorrect, incomplete, out of date, not relevant or misleading, then please contact us either through our website or at info@tsurajewellery.com for correction or updating.
Contacting us or making a complaint
If you have any issues that you would like to raise with us or wish to make a complaint, then you can do so by contacting our Privacy Officer whom we have appointed at info@tsurajewellery.com.
Changes to our Policy
We may amend this Privacy Policy from time to time. Please visit this page if you want to stay up to date, as we will post any changes here. Policy changes will apply only to information collected after the date of the change. This policy was last modified on August 1st, 2019.